IT Support / Proximity Engineer (Contract)

ServiceOne Limited is one of the largest Information Technology (IT) consulting and managed services provider in the region. The company was founded in 1999 and is headquartered in Hong Kong with strong foothold in China and business coverage in Asia Pacific region. Our clients are government departments, non-government organizations, education institutes, multinational corporations, small and medium companies across various industries. Our services provide Consulting and Application Management Services, Digitalization of Workflow Management, Outsource Managed Services, Hardware & Software Maintenance, Project Management, Product Life Cycle Management, Secondment Services & etc.

We are a member of Expert Systems Holdings Limited (HKEX Stock Code 8319) .

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.

For more information, please visit our website at www.serviceoneasia.com.

Responsibilities:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Provide L1 & L2 onsite end-user & VIP support;
• Investigate and troubleshoot the incident, ensure hardware/ software/ server/ infrastructure to ensure availability of systems during daily operation;
• Collaborate with different parties to ensure the IT issues are addressed according to SLA;
• Proper documentations/ SOPs are required to formalize/ develop and share with other teammates across the South Asia region;
• To communicate and coordinate with Users to ensure minimal service disruption in following up ‘Open’ Tickets

Requirements:

• Min. 2 years of relevant work experience in IT Support field;
• Hands on experience in end-user support;
• Able to demonstrate initiative and a proactive approach to daily tasks;
• Self-driven and able to work independently with minimum supervision;
• Good communication & interpersonal skills;
• Good knowledge of ITIL disciplines.
• Good command of spoken English, Cantonese and Mandarin

We offer excellent career opportunities, attractive remuneration package and fringe benefits including banking holiday & medical insurance. If you have the desire to join us, please send us your resume immediately with your present & expected salary by clicking “Apply Now”.

(The information provided will be used for employment related purpose only. All information of unsuccessful applicants will be destroyed within six months)