IT Support Specialist (Application Team)

About the role

Konica Minolta Business Solutions (M) Sdn Bhd is seeking an IT Support Specialist (Application Team) to join our growing Information & Communication Technology department. This is a full-time position based in Petaling Jaya, Selangor. As an IT Support Specialist, you will be at the forefront of our technical support operations, providing essential application support and troubleshooting to ensure our systems and users operate at peak efficiency. This role is critical to maintaining business continuity and delivering exceptional service to our internal teams and clients.

Key responsibilities

• Provide first and second-line technical support for application-related issues, responding to user queries and incidents in a timely manner
• Diagnose and troubleshoot software applications, identifying root causes and implementing effective solutions
• Install, configure and maintain application software across various systems and platforms
• Document all support tickets and maintain detailed records of issues, resolutions and preventative measures
• Collaborate with the development team to escalate complex technical issues and communicate updates to end-users
• Perform regular system monitoring and identify opportunities for application optimisation and performance improvement
• Conduct user training and provide technical guidance to ensure effective utilisation of applications
• Maintain IT security standards and ensure compliance with company policies and procedures
• Participate in implementing new applications and upgrades across the organisation
• Support disaster recovery and business continuity procedures as required

What we're looking for

• Diploma or Bachelor's degree in Information Technology, Computer Science or related field (or equivalent professional experience)
• Minimum 2-3 years of experience in IT support, helpdesk, or application support roles
• Strong knowledge of application troubleshooting and software installation processes
• Proficiency in Windows and/or Linux operating systems
• Experience with ticketing systems and IT service management tools
• Excellent problem-solving skills with a methodical approach to diagnostics and resolution
• Strong communication skills, with the ability to explain technical concepts clearly to non-technical users
• Ability to multitask and manage multiple support requests simultaneously whilst maintaining quality
• Patience, professionalism and a customer-service oriented mindset
• Knowledge of IT security best practices and data protection principles
• Preferred: CompTIA A+, Microsoft Certified Associate or similar IT certifications
• Preferred: Experience with enterprise applications or ERP systems

Apply now

If you are a motivated IT professional with a passion for application support and delivering excellent customer service, we would like to hear from you. Please submit your CV, cover letter and any relevant certifications to apply for this exciting opportunity with Konica Minolta Business Solutions (M) Sdn Bhd.