IT Support Specialist

About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. 

Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About The Role:
We are looking for a talented IT Support Specialist to join our IT department in New York.

At HiBob, we’re building the exceptional in all that we do. In this role, you’ll be the go-to Bobber for IT in New York and globally, responsible for ensuring that all aspects of the IT experience for our Bobbers are exceptional.

****Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office at least three days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!****Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• Can demonstrate 2-3 years of experience as an IT Helpdesk / System Admin in a SaaS organization.
• Hands-on experience with computer hardware and software installations, administration, and Tier 1, 2 troubleshooting, can diagnose and resolve technical issues.
• Strong familiarity with macOS, Windows 10, 11 - Required.
• Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - Highly Preferred.
• Experience as an administrator of SaaS platforms such as Okta, Google Workspace, Zoom, Zendesk, Office 365, and more (Required).
• You are self-motivated and self-directed; you’ll take a task and run with it through to completion.