IT SUPPORT SPECIALIST

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Job Objective

Responsible for providing overall technical support to the entire organization such as computer setup and configuration, troubleshooting, maintenance, and upgrades.

Essential Job Functions

• Set up, install, and configure employee workstations pertaining to hardware, software, and user accounts.
• Monitor and maintain computer systems, servers, databases, dialers, and networks to achieve optimal functionality.
• Diagnose and troubleshoot system issues and drive resolutions.
• Administer and monitor our firewall technology.
• Analyze and assess the requirements for new systems or modifications, and provide recommendations.
• Create technical reports in a timely manner for each reported issue.
• Maintain IT inventory to ensure all equipment is well accounted for.
• Perform other IT-related tasks as needed.

Skills & Qualifications

• Bachelor’s/College Degree in Information Technology, Computer Science, Computer Engineering or any related field.
• Must have at least 1 year of experience providing in-house IT support.
• Technical knowledge in hardware, software, and networking.
• Hands-on assembly and troubleshooting experience.
• Ability to monitor tools, components, and peripheral accessories.
• Must have strong initiative and passion to constantly learn new technologies in order to upgrade industry knowledge.
• Intermediate speaking and writing skills in English.
• Experience in IT telephony is highly preferred.
• Willing to work on night shift.

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