IT Support Specialist

Responsibilities

• Diagnose and resolve computer-related issues, including hardware, software, server, email, etc., based on user descriptions.
• Configure computers for new users or clinics according to company policy to meet operational needs.
• Complete IT support projects aimed at improving operational efficiency, ensuring they are on time and meet their objectives.
• Foster positive relationships and collaboration with both internal and external parties to achieve operational and business goals.
• Monitor and assess the configuration and maintenance processes to uphold service level agreements and response time targets.
• Ensure all administrative tasks are completed to maintain operational excellence.

Requirements

• Bachelor's degree in Information Technology or Computer Science.
• 1-2 years of experience in IT Support; fresh graduates are welcome.
• Strong knowledge of computer networks, desktop support, and hardware.
• Proficiency in software installation, hardware setup, and Microsoft Office..