IT Support Specialist

Responsibilities:

• Provide helpdesk and deskside end-user IT support and troubleshooting
• Handle daily technical supports and maintenance, such as back up strategy and network security
• Handle server troubleshooting and Active Directory administration
• Responsible for networking troubleshooting
• Maintain IT asset and software licensing inventory
• Work as part of a team on infrastructure projects with hands-on implementation
• Collaborate with third-party vendors to deliver various kind of IT projects
• Handle any ad-hoc projects as instructed by supervisor

Requirements:

• Higher diploma or above in Information Technology, Computer Science or related discipline
• At least 2 years’ solid experience in IT support
• Experience in M365, Exchange, Google Workspace, Windows AD and VMware administration
• Knowledge of TCP/IP networking, DNS, VPN, AP and firewall management
• Responsible, self-motivated, good communication and interpersonal skills
• Strong in problem-solving and detail-minded
• Experience in managing servers, firewall, switch and backup
• Possess relevant IT qualifications will be a plus

All applications and personal information collected will be treated in strict confidence and only be used for the purpose of recruitment and selection. The information collected will be accessed by our authorized personnel only. Unsuccessful applications will be retained for six months of possible future job matching, and will be destroyed after the expiry of six months.