IT Support Specialist

The IT Support Specialist is responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems and services. This includes troubleshooting hardware and software issues, providing training and guidance, and maintaining documentation.

What You Will Be Doing:

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot hardware and software issues and resolve them in a timely manner.
• Install, configure, and maintain computer systems and applications.
• Maintain documentation for IT systems and procedures.
• Provide ongoing support in a part time role.
• Assist with technical support when required.
• Other duties may be assigned, directed, or requested.

What You Will Need:

• High school diploma or general educational development (GED) diploma or certificate is required.
• Minimum one (1) year of experience in technical support or a related field is required.
• Displays collaboration, analytical, and organizational skills.
• Ability to read, interpret, and prepare documents such as instructions and procedure manuals.
• Must be able to work individually, both in-person and remotely, with non-technical personnel to implement and troubleshoot day-to-day support issues.
• Strong to advanced experience in Microsoft Excel, Word, PowerPoint, and Outlook is required.
• Must have excellent communication skills, both written and verbal.
• Ability to speak with all levels of the organization and outside partners.
• Ability to communicate complicated information to others.
• Ability to read and interpret, and also to prepare documents such as instructions and procedure manuals.
• Must be proficient in basic mathematics: addition, subtraction, multiplication, and division.
• Ability to do algebra, calculate figures and amounts and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• A methodical and organized approach to problem-solving.
• The work performed is in an office environment.
• The noise level in the work environment is usually moderate at low decibels.
• Must be able to work in a fast-paced, team environment.
• Employee is occasionally exposed to vibration and dust.

Salary: $19.23/hour - $36.00/hour

Employee Benefits Include But Are Not Limited To:

Health Plans - Medical, Dental & Prescription

Flexible Spending Accounts - Health & Dependent Care

Disability, Life and Accident Insurance

Vacation Pay & Paid Holidays

401(k) with Company Match

Author Events

Publisher-sponsored Book Club

ReaderLink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

ReaderLink is committed to recruiting, hiring and promoting people with disabilities and veterans.If you need an accommodation to assist with completing the electronic application, please email your request to [email protected], or call: (708) 356-3737.