IT Support Specialist

Roles and Responsibilities :

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.
• Manage service requests from initiation to resolution using ITSM tools like IAM (IT Service Management).
• Collaborate with team members to resolve complex technical issues that require escalation.

Job Requirements :

• 2-4 years of experience in IT support or a similar role.
• Strong knowledge of laptop/desktop troubleshooting and basic networking concepts.
• Proficiency in ITSM principles and practices for managing service requests.
• Ability to work effectively in a fast-paced environment with multiple priorities.