IT Support Specialist

Key Responsibilities

• Provide first-level technical support to employees for hardware, software, and system-related issues.
• Troubleshoot Windows laptops/desktops, printers, scanners, and other office devices.
• Install, configure, and maintain operating systems, software, applications, and drivers.
• Diagnose and resolve network, Wi-Fi, LAN, internet, and connectivity issues.
• Create and manage employee email IDs, system accounts, and access permissions.
• Maintain IT asset records, including laptops, desktops, printers, accessories, and other equipment.
• Maintain records of laptop/device serial numbers and allocation details.
• Troubleshoot CCTV, cables, adapters, projectors, biometric devices, and other office IT equipment.
• Provide technical assistance during employee onboarding and offboarding.
• Ensure proper data backup and basic system security practices.
• Coordinate with external IT vendors/service providers whenever required.
• Monitor and resolve IT support tickets or employee complaints within the required timeline.
• Maintain proper documentation of IT issues, repairs, replacements, and service history.
• Support management in IT-related administrative and technical requirements.
• Ensure that all company IT equipment is properly maintained and used responsibly.

Required Skills

• Good knowledge of Windows operating systems.
• Basic knowledge of computer hardware and networking.
• Knowledge of LAN, Wi-Fi, routers, switches, and internet troubleshooting.
• Troubleshooting skills for laptops, desktops, printers, and peripherals.
• Basic knowledge of Microsoft Office and email systems.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple IT issues.
• Good documentation and record-maintaining skills.

Qualification & Experience

Education: Diploma / Bachelor's degree in IT, Computer Science, or a related field.

Experience: 2–3 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.

Preferred: Candidates with experience in corporate/office IT support will be preferred.

Key Performance Indicators (KPI)

• Timely resolution of employee IT issues.
• Minimum downtime of office IT systems.
• Proper maintenance of IT assets and records.
• Timely onboarding/offboarding IT support.
• Effective network and hardware troubleshooting.
• Employee satisfaction with IT support services.
• Proper coordination with IT vendors and service providers.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person