IT Support Specialist

Responsibilities

• Provide day-to-day IT support for office and store users.
• Perform initial problem diagnosis, remote support, and provide deskside support when necessary.
• Troubleshoot and resolve technical issues related to computers, printers, mobile devices, and other IT equipment.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Assist in the setup and deployment of new hardware and software, including manage user accounts (creation, deletion and updates), and email configurations.
• Monitor and manage IT inventory, ensuring that all equipment is accounted for and properly maintained.
• Document and track support requests.
• Collaborate with other IT team members to escalate and resolve complex issues.

Skills

• Bachelor’s degree in information technology, or a related field.
• 1-2 years of experience in IT support or a similar role. Fresh graduates are also welcome.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Solid troubleshooting skills and experience related to common office IT issues & systems.
• Experience with help desk ticketing systems and remote support tools.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Appreciation for clean and well documented code.

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