IT Support Specialist

JOB SUMMARY: Supports all aspects of the agency's computer/network connectivity, hardware, software and systems maintenance. Resolve computer issues via remote access or direct on-site support.

Essential Functions

• Assist internal staff and provide a high level of customer service and support as it relates to responding to help desk requests.
• Assess and resolve all computer related issues, troubleshoot, and deliver solutions to common hardware and software problems.
• Work with vendor's support team to troubleshoot and resolve issues for agency software needs.
• Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket.
• Set-up and troubleshoot network printers, workstations, and internet access.
• Work independently, perform troubleshooting research, take and recommend appropriate actions with minimal supervision.
• Configures, installs and maintains all agency computers and related equipment such as: desktop computers, printers, switches, hubs, network interface, cabling. Client for MS networks and internet connectivity.
• Establishes and maintains user accesses to agency networks and directories.
• Maintain the exchange of data/connectiviity between end-users and web-based applications.
• Create and maintain various user accounts, rights, and file access.
• Assist IT Manager with administrative and/or other duties of the IT department

OTHER DUTIES: As assigned

SUPERVISORY REQUIREMENTS: None