IT Support Specialist

Description:

At Accra, our mission is to improve lives by providing individualized homecare services and support to people living at home.

We foster an environment where every employee is respected, celebrated, and encouraged to bring their whole self to work.

Why Work at Accra?

Accra offers a comprehensive benefits package designed to support your personal well-being, professional growth, and financial future:

• Work/Life Balance: Schedules designed to help you thrive.
• Generous PTO: Including an additional paid day dedicated to self-care and a separate paid day for community volunteering.
• Mental Health Support: Free wellbeing programs.
• Smart Financial Options: HSA & FSA plans to help you plan ahead.
• Secure Your Future: 401(k) retirement plan to invest in tomorrow.
• Comprehensive Benefits: Medical, dental, and vision coverage for full-time employees.
• Professional Development: Training and growth opportunities to advance your career.

About This Role:

As an IT Support Specialist, you will be the face of IT to our internal AMG staff as you provide IT assistance to them on a regular basis. Your ability to efficiently resolve technical issues will allow our staff members to do their work efficiently, ultimately impacting the success of Accra’s client focused mission. You will be expected to be adept at diagnosing and troubleshooting common technical problems and providing timely, accurate solutions to those you assist.

Requirements:

• A bachelor's degree in computer science or related technology field is preferred.
• In-depth knowledge of computer hardware, software, particularly the Microsoft technology stack.
• Ability to keep up with technical innovation and trends in IT support.
• Proficiency with IT helpdesk software, such as FreshService.
• Experience in documenting processes and monitoring performance metrics.
• Ability and willingness to travel to other offices in Minnesota to perform IT related duties as needed.
• Exceptional interpersonal and communications skills.
• Customer service and collaborative mindset.
• Ability to manage numerous tasks simultaneously with regular interruptions while maintaining a strong attention to detail.
• Demonstrated ability to maintain a high standard of professional courtesy, flexibility, confidentiality and discretion while working with other team members.
• Self-starter with ability to take initiative with problem solving and research skills.
• Experience working with a home health agency is a plus.