Job Details for IT Support Specialist

Court Name/Organization

Texas Southern District and Bankruptcy Court

Overview of the Position

The U.S. District Court for the Southern District of Texas is one of the largest district courts among the country's 94 federal judicial districts. The district courts, combined with the appellate courts and the Supreme Court, make up the judicial branch of the federal government. The Southern District of Texas consists of the following seven divisional offices: Brownsville, Corpus Christi, Galveston, Houston, Laredo, McAllen and Victoria. We are seeking technically qualified and customer focused applicants to join our IT support team in our McAllen courthouse.

Location

McAllen, TX

Opening and Closing Dates

08/25/2026 - Open Until Filled

Appointment Type

Permanent

Classification Level/Grade

CL 25

Salary

$49,361 - $61,722

Announcement Number

26-75

Position Description

This position provides specialized technical support and routine technical support services. At this level, the incumbent provides both Tier 1 and Tier 2 help desk support for computer hardware/software, Outlook email, printers/scanners/copiers, Cisco VOIP/Unity, a Fiber to the Desk network, Courtroom Technology, end user training, commercial and locally developed applications. The incumbent assists in defining and implementing automation training plans and serves as a central point of information and assistance for end users. This position performs routine to complex troubleshooting for hardware and software systems and may serve as a lead on a Tier 2 team.

The federal Judiciary is an Equal Employment Opportunity employer.