IT Support Specialist

Key Responsibilities:

● Provide technical support for end users, including hardware, software, and peripheral devices.
● Administer and maintain Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.
● Manage and support Microsoft 365 services, including Exchange Online, Entra ID (Azure AD), Teams, and SharePoint.
● Configure, monitor, and troubleshoot network infrastructure, including switches, routers, firewalls, VPNs, and wireless connectivity.
● Manage and maintain virtualization platforms (e.g., VMware or Hyper-V) to ensure high availability and performance.
● Monitor system performance, perform preventive maintenance, and respond to incidents in a timely manner.
● Maintain IT documentation, asset inventory, and standard operating procedures. Support IT security initiatives and ensure compliance with internal security policies and best practices.
● Assist in implementing and maintaining information security controls aligned with ISO/IEC 27001, including documentation, access management, asset management, and audit support.
● Collaborate with cross-functional teams and external vendors to ensure reliable IT operations and continuous service improvement.

Key Requirements:

● Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
● Minimum 2–3 years of experience in IT Support, System Administration, or Infrastructure Support.
● Hands-on experience administering Microsoft Active Directory, Group Policy, DNS, DHCP, and Windows Server.
● Experience managing Microsoft 365 services, including Exchange Online, Entra ID (Azure AD), Microsoft Teams, and SharePoint.
● Strong understanding of networking fundamentals, including TCP/IP, VLAN, VPN, routing, switching, and firewall concepts.
● Experience managing virtualization platforms such as VMware vSphere/ESXi or Microsoft Hyper-V.
● Familiarity with endpoint management, antivirus, backup solutions, and IT asset management.
● familiarity with ISO/IEC 27001 Information Security Management System (ISMS) principles.
● Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.
● Good communication skills and the ability to work collaboratively with cross-functional teams.