IT Support Specialist

Job Overview

We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your enthusiasm for troubleshooting and customer service will ensure seamless technology operations across the organization. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily business functions.

Duties

• Provide technical support to end-users by diagnosing and resolving hardware, software, and network issues promptly and efficiently.
• Manage help desk systems and customer support tickets using platforms such as ServiceNow or Jira, ensuring timely updates and resolution documentation.
• Support computer networking tasks including LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting to maintain optimal connectivity.
• Assist with desktop support activities across various operating systems such as Windows, macOS, and Linux, including hardware support and equipment troubleshooting.
• Manage Active Directory accounts, including user creation, permissions management, and GPO (Group Policy Object) configurations to enforce security policies.
• Support IT infrastructure components like Windows Server environments, SCCM (System Center Configuration Manager), BMC Remedy, Meraki networking devices, and other enterprise tools.
• Collaborate with team members on network administration tasks such as configuring TCP/IP settings, DNS management, and firewall rules to ensure secure and reliable network operations.
• Contribute to the maintenance of computer hardware inventory and perform routine equipment troubleshooting to minimize downtime.
• Assist in the setup and support of mobile devices and peripherals to enhance user productivity.
• Communicate clearly with users at all levels to provide exceptional customer service while explaining technical solutions in an understandable manner.

Skills

• Strong knowledge of Microsoft Office suite applications and their integration within enterprise environments.
• Proven experience providing technical support across various operating systems including Windows (supporting Windows Server environments), macOS, and Linux.
• Expertise in help desk systems such as ServiceNow or BMC Remedy for ticket management and issue tracking.
• Solid understanding of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques.
• Proficiency in Active Directory management—creating users/groups, managing permissions—and Group Policy Objects (GPO).
• Familiarity with IT support tools like SCCM for software deployment and updates; Jira for issue tracking; Meraki for cloud-managed networking; BMC Remedy for incident management; ServiceNow for service delivery.
• Ability to troubleshoot hardware components such as computers, peripherals, mobile devices, routers, switches, firewalls, and other networking equipment effectively.
• Excellent communication skills with a customer-oriented approach to resolve issues efficiently while maintaining professionalism.
• Analysis skills necessary for diagnosing complex technical problems quickly and accurately under pressure.
• Knowledge of operating systems including Windows (Windows 10/11), Windows Server editions (2016/2019/2022), macOS versions, Linux distributions; understanding of network protocols like TCP/IP and TCP connections is essential.

Join us as an IT Support Specialist where your technical expertise fuels operational excellence! Your dedication will empower our teams with reliable technology solutions while advancing your career in a vibrant environment committed to innovation and growth.

Pay: $26.35 - $31.74 per hour

Expected hours: 12.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Flexible schedule
• Retirement plan

Work Location: Remote