IT Support Specialist

About the role

Provide technical support for users, systems, hardware and network issues while maintaining reliable day-to-day IT operations.

Key responsibilities

• Provide first- and second-level technical support to users
• Troubleshoot hardware, software, network and system issues
• Install and configure computers, applications and IT equipment
• Manage user accounts, access permissions and IT assets
• Monitor network and system performance
• Maintain IT documentation and support records
• Coordinate with external vendors for technical issues
• Assist with system upgrades, maintenance and implementation projects
• Support cybersecurity and data protection procedures
• Provide technical guidance and basic user training

About you

• Diploma or Degree in Information Technology, Computer Science or related field
• 2–5 years of experience in IT support or technical support
• Good knowledge of Windows, Microsoft 365 and basic networking
• Experience troubleshooting hardware and software issues
• Familiarity with IT ticketing and asset management systems
• Strong communication and problem-solving skills
• Able to work independently and support multiple users

Benefits

• Performance bonus
• Medical benefits
• Training and professional development
• Exposure to regional IT operations
• Career advancement opportunities
• Stable and professional working environment