IT Support Specialist

Overview

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology running smoothly! In this energetic role, you will deliver exceptional technical support to users across various platforms, troubleshoot hardware and software issues, and ensure seamless connectivity within our network infrastructure. Your proactive approach will empower teams to operate efficiently, while your expertise in operating systems, computer networking, and customer service will foster a productive and positive work environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting where your problem-solving talents truly shine.

Responsibilities

• Provide frontline technical support to end-users via help desk channels, resolving issues related to operating systems such as Windows, macOS, and Linux.
• Troubleshoot and resolve hardware problems involving desktops, laptops, printers, and other peripherals.
• Assist with software troubleshooting, including Microsoft Office applications and specialized enterprise tools like ServiceNow, Jira, BMC Remedy, and more.
• Configure and maintain network connections using LAN (Local Area Network), VPN (Virtual Private Network), and firewall settings to ensure secure access for remote and onsite users.
• Support computer networking tasks such as setting up routers, switches, and troubleshooting connectivity issues.
• Manage incidents through ticketing systems like ServiceNow or Jira, documenting all actions thoroughly for transparency and follow-up.
• Collaborate with team members to implement system updates, security patches, and hardware upgrades while maintaining high levels of customer service.

Experience

• Proven experience in technical support or desktop support roles within a corporate environment.
• Strong understanding of operating systems including Windows, macOS, and Linux platforms.
• Hands-on knowledge of computer hardware components and troubleshooting techniques.
• Familiarity with network protocols such as LAN (Local Area Network), firewall configurations, VPN setup, and basic cybersecurity principles.
• Experience using ticketing systems like ServiceNow or BMC Remedy for incident management.
• Excellent communication skills with the ability to clearly explain technical concepts to non-technical users.
• Ability to prioritize tasks effectively in a fast-paced environment while maintaining a positive customer-focused attitude.

Embark on a rewarding career journey where your technical expertise makes a real impact! We’re dedicated to supporting your growth with comprehensive training opportunities and a vibrant team culture that values innovation and collaboration.

How to Apply

Please submit your resume through Indeed. We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Pay: $280,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance program
• Employee stock purchase plan
• Wellness program

Work Location: In person