IT Support Specialist

Who you are

• 3+ years of experience in end user IT support, including employee onboarding, offboarding, and inventory management
• Experience supporting macOS, Windows, and Linux or any combination of these operating systems
• Proficiency with mobile device management (MDM) platforms and inventory management systems
• Daily use of AI tools – whether that's drafting documentation, running down a troubleshooting path faster, or triaging a ticket queue. Not just awareness of AI; it's part of how you work
• Experience interfacing directly with internal customers daily and maintaining strong working relationships across departments
• Demonstrated ability to work independently in a lean team with minimal oversight
• You're someone teammates want to work with – steady when things are hectic, generous with your knowledge, and genuinely invested in the team doing well
• You've mentored or trained a teammate, or taken ownership of improving a broken process without being asked
• You have experience managing onboarding or offboarding during company acquisitions or rapid growth periods
• You're comfortable with server operating systems, virtualization, or containerization tools like Docker or Kubernetes
• You go beyond basic AI tool usage – you've built prompts, workflows, or automations that saved your team real time, and you can show your work
• You've worked at a fast-paced startup where you had to figure things out as you went and prioritize under pressure
• You have experience in an open-source, AI, or data science company where technical users expect fast, knowledgeable support
• You embody our values: 'Curious by Default', 'Build Together', 'Own It', and 'Lead with Guts and Heart', and our behaviors: Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

What the job involves

• Our IT team keeps Anaconda's 550+ employees productive from day one, no matter where they work. As we scale toward $500M ARR and integrate acquisitions like Kilo and Emerald, smooth device provisioning, account management, and technical onboarding are mission-critical
• We're looking for an IT Support Specialist who can handle a busy ticket queue independently and step into an informal leadership role, guiding teammates and improving processes without needing formal authority
• Manage user accounts, system imaging, device provisioning, and software installations across macOS, Windows, and Linux environments
• Execute technical onboarding and offboarding for employees, ensuring new hires and acquisition cohorts are fully equipped on day one
• Answer, evaluate, and prioritize incoming support requests, troubleshooting hardware, software, A/V, video conferencing, and network issues
• Keep ticket data current in our tracking system and maintain accurate inventory records for all computer equipment
• Train users on hardware and software, translating technical concepts into clear guidance for non-technical stakeholders
• Use AI tools to speed up troubleshooting, documentation, and ticket triage
• Guide and unblock teammates on complex tickets or recurring workflows, sharing knowledge and building team capacity
• Collaborate with IT Engineers and the Business Systems Analyst on special projects, contributing to infrastructure improvements and tooling decisions
• Your Impact Will Be Measured Through:
• Ticket resolution time and queue health, keeping employees unblocked quickly
• Smooth execution of onboarding and offboarding, especially during acquisition integration spikes
• Evidence within the first few months that you're helping teammates resolve issues faster or more consistently
• Ownership of at least one recurring process by day 90, with measurable improvements to reliability or speed
• You'll thrive in a high-performance environment where results are recognized and rewarded
• Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise
• You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor
• You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth

The application process

• The application deadline for this role is 10/05/2026; applicants will be reviewed on an ongoing basis until the role is filled

Benefits

• When it comes to pay increases, there isn’t red tape like your average corporate organization. We don’t have a max cap, and we pay our salary increases based on the industry benchmarks of the specific role in the job market
• We ensure salary transparency for each employee. We show you the benchmarks in the industry for your title, where you live, and how your salary stacks comparative to other jobs with the same title
• Spot bonuses based on great outcomes
• Medical, dental, vision, HSA, life insurance, and 401(K)* (based on country)
• Competitive stock options
• Open vacation policy
• Paid parental leave for both moms and dads
• Anaconda Snake Days; In addition to government holidays, a once-a-month company-designated day off to relax and recharge
• 100% flexible working policy. While we have core business hours, we focus on results, not when you’re at your desk
• Quarterly fitness membership or home office reimbursement
• Low-meeting Fridays
• Monthly anonymous “Ask Me Anything” sessions with senior leadership
• Employee recognition known as the annual Ana-CAN-DO awards
• An open-door policy and senior leadership office hours - transparency comes first, and all ideas matter
• Annual Anaconda Olympics
• Homecoming (bringing everyone together (safely))!
• Weekly team happy hours
• Lunch & learn trainings
• Virtual and in-person team offsites