IT Support Specialist

IT Support Specialist

Location: Santiago, Chile
Employment Type: Full-Time
Monthly Salary: CLP $1,000,000 - $1,300,000 gross/month, depending on experience and qualifications
Experience: 2+ years preferred

Job Description

We are seeking a skilled and customer-focused IT Support Specialist to join our technology team in Chile.

The IT Support Specialist will provide technical assistance to employees, troubleshoot hardware and software problems, maintain IT systems, and ensure users have reliable access to the technology they need to perform their work effectively.

Key Responsibilities

• Provide first- and second-level technical support to employees.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and maintain computers, laptops, printers, mobile devices, and other IT equipment.
• Set up user accounts, permissions, email, applications, and access to company systems.
• Support Windows, Microsoft 365, and common business applications.
• Troubleshoot LAN/Wi-Fi, VPN, printers, and other network-related problems.
• Manage IT support tickets and document solutions.
• Perform equipment setup for new employees and employee departures.
• Maintain accurate IT asset and equipment records.
• Escalate complex technical issues to senior IT or external providers.
• Assist with software updates, security controls, backups, and system maintenance.
• Provide excellent customer service and communicate technical solutions clearly.
• Follow company IT policies, cybersecurity procedures, and data-protection requirements.

Requirements

• Technical degree or certification in IT, Computer Science, Networking, or a related field.
• 2+ years of experience in IT support or technical helpdesk roles.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Basic knowledge of networking, TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience troubleshooting PCs, laptops, printers, and peripherals.
• Familiarity with ticketing/helpdesk systems.
• Strong analytical and problem-solving skills.
• Excellent communication and customer-service skills.
• Ability to prioritize multiple support requests.
• English proficiency is an advantage, particularly for international companies.

Salary & Benefits

CLP $1,000,000 - $1,300,000 gross per month

Benefits may include:

• Competitive compensation
• Transportation and/or meal allowance
• Health and statutory employment benefits
• Paid vacation
• Technical training and professional development
• IT certifications and learning opportunities
• Performance incentives
• Company-provided equipment
• Opportunities for career advancement

Ideal Candidate

You are a proactive technology professional who enjoys solving problems, helping users, and keeping IT systems running smoothly. You can work independently, communicate effectively with non-technical users, and remain calm when dealing with urgent technical issues.

APPLY NOW!

Ready to take your IT career to the next level?

Send us your CV/resumé today and join our team as an IT Support Specialist in Chile.

APPLY NOW - Submit your CV and contact information to start the recruitment process!

Sueldo: $1.000.000 - $1.300.000 al mes

Lugar de trabajo: Empleo presencial