IT Support Specialist

We are an employment agency and seeking an IT Support Specialist for a Japanese Cosmetic trading company located in the Irwindale area.
This company is experiencing rapid growth and places strong importance on character, teamwork, and reliability.

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◉Industry: Japanese Cosmetic Trading Company
◉Salary: $55,000〜$75,000 (DOE)
◉Employment Type: Full-time
◉Work Style: On-site (Daily office attendance required)
◉Location: Irwindale, CA
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Summary
A Japanese company is hiring an IT Support Specialist to manage day-to-day IT operations — including Google Workspace administration, desktop support, and employee IT support — as the company's first dedicated in-house IT position.

Essential Duties

• Support and administer Google Workspace, including the Google Admin Console, Gmail, Google Drive, Shared Drives, and user permissions.
• Support the implementation and rollout of Google Workspace.
• Set up and maintain Windows desktops and laptops.
• Troubleshoot day-to-day IT issues involving hardware, software, printers, Wi-Fi, and other office technology.
• Manage employee accounts, access permissions, and IT equipment during onboarding and offboarding.
• Provide day-to-day technical support to approximately 15–20 internal office staff.
• Support basic IT security measures, including MFA and phishing prevention.
• Maintain IT equipment and asset inventory records.
• Coordinate with external IT vendors as needed, including taking over responsibilities from the external IT provider currently supporting the company.
• Research and investigate issues independently, and contact external vendors when necessary to determine the appropriate course of action.

Working Hours:

Monday - Thursday: 9:00 AM - 6:00 PM; Friday: 10:00 AM - 5:00 PM

Benefits:

• Health, Dental, Vision Insurance (available after probation period)
• 401K
• PTO
• Sick Leave

Qualifications:

• IT/Desktop Support experience (approximately 1–2 years) is preferred but not required.
• Knowledge of Google Workspace is helpful, but programming skills are not required.
• Japanese-English bilingual ability is a plus.

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• IT/Desktop Support: 2 years (Required)

Language:

• Japanese (Required)

Work Location: In person