IT Support Specialist

About the Role

We're looking for a motivated IT Support Specialist to join our team and provide reliable technical support to our employees and systems. This role is ideal for someone with foundational to intermediate IT experience who enjoys solving problems, helping people, and keeping technology running smoothly. You'll handle day-to-day troubleshooting, escalate complex issues when needed, and help maintain our IT infrastructure.

What You'll Do

• Provide first- and second-line technical support via phone, email, ticketing system, or in person

• Troubleshoot hardware, software, printer, and network connectivity issues

• Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals

• Create, manage, and reset user accounts (Active Directory, Microsoft 365, etc.)

• Install, update, and patch operating systems and applications

• Support basic networking tasks (Wi-Fi, VPN, IP configuration, switches/routers troubleshooting)

• Document issues, resolutions, and procedures in the ticketing/knowledge base system

• Escalate complex or unresolved issues to Level 3 IT staff or vendors

• Assist with onboarding/offboarding of employee equipment and accounts

• Maintain inventory of IT equipment and licenses

• Follow security best practices (password policies, malware prevention, data backups)

• Provide friendly, clear communication to non-technical staff

What We're Looking For

Required:

• 1-3 years of experience in an IT support or helpdesk role

• Solid understanding of Windows operating systems

• Experience with Microsoft Office / Microsoft 365

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)

• Familiarity with Active Directory user/group management

• Strong troubleshooting and problem-solving skills

• Excellent communication skills and a customer-service mindset

• Ability to prioritize and manage multiple support tickets