IT Support Specialist

Key Responsibilities

• Provide first- and second-level technical support.

• Troubleshoot hardware, software, network, and system issues.

• Install and maintain computers, printers, software, and other IT equipment.

• Manage user accounts, passwords, and access permissions.

• Handle IT service requests and incidents within established SLAs.

• Support employee onboarding/offboarding, including equipment setup and account provisioning.

• Maintain IT hardware and software inventory.

• Perform system updates, patches, and software installations.

• Document issues and resolutions through the ticketing system.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.

• Experience in IT support, help desk, or technical support.

• Knowledge of Windows, macOS, Microsoft 365, Active Directory/Azure AD, and common business applications.

• Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi.

• Familiarity with ticketing systems and remote support tools.

• Strong troubleshooting, communication, and customer service skills.

Good to Have

• IT certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL.

• Experience with cloud environments and collaboration tools.

• Knowledge of cybersecurity best practices, network switches, firewalls, VMware, and servers.