IT Support Specialist

The IT Support Specialist provides frontline technical support and ensures the stability of IT systems, including Microsoft 365, Azure, and Active Directory environments. The role supports end users, manages infrastructure components, and contributes to IT process improvements across the organization.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer systems, software, and peripherals.
• Manage and support Microsoft Active Directory (AD) and domain environments.
• Assist with the setup and maintenance of user accounts, permissions, and passwords.
• Administer and support Microsoft 365 (M365) and Azure services.
• Document and track support requests, ensuring accurate and timely resolution.
• Collaborate with other IT team members to identify and implement improvements to IT processes and systems.
• Provide training and guidance to users on IT-related topics and best practices.
• Participate in on-call support rotation as needed.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of Windows and Mac operating systems, as well as common software applications.
• Expertise in Microsoft Active Directory (AD), domain management, Microsoft 365 (M365), and Azure.
• Familiarity with network protocols, hardware, and troubleshooting techniques.
• Excellent problem-solving and communication skills.
• Proficient in speaking and written English, Mandarin and Bahasa Melayu.
• Ability to work independently and as part of a team.
• Professional (MCP), or Microsoft Certified: Azure Administrator Associate.
• Experience with IT service management (ITSM) tools and practices.
• Knowledge of cybersecurity best practices and data protection regulations.