IT Support Specialist

IT Support Specialist

BrightLedge Networks is growing the support desk behind the systems Houston businesses use every day. The company is hiring an IT Support Specialist to resolve user issues, prepare devices and keep support tickets moving from first report to confirmed resolution.

This is a full-time, onsite role with exposure to managed IT, cloud services, networks and business software. It suits someone who has built a practical technical foundation and now wants a structured environment where troubleshooting habits, documentation and customer communication are developed together.

The problems you will solve

Most requests will involve user accounts, laptops, Microsoft 365, printers, connectivity or standard business applications. You will handle issues within your training and access level, document what you tried and escalate appropriately when deeper infrastructure or software work is needed.

Tools and responsibilities

• Respond to support tickets by phone, email and the service desk platform.
• Troubleshoot Windows devices, user access, common applications and basic network connectivity.
• Set up laptops, accounts and approved software for new users.
• Maintain accurate asset, ticket and resolution information.
• Follow security procedures for identity checks, permissions and password resets.
• Escalate incidents with clear notes, evidence and steps already completed.
• Keep users informed and confirm that service has been restored before closing tickets.
• Contribute to internal help articles for repeated issues.

The experience we need

You should understand Windows, Microsoft 365 and basic computer networking, and be able to explain your troubleshooting process. Around one year of help-desk, desktop-support or hands-on technical experience is preferred.

Relevant coursework, independent lab work or an industry certification may support your application.

Microsoft credential is helpful, not mandatory.

Pay schedule and growth

• $26.00-$31.00 per hour based on demonstrated experience.
• Monday to Friday, 9:00 a.m. to 5:30 p.m., with no routine weekend schedule.
• Paid onboarding, access to technical learning resources and regular feedback.
• Paid time off, paid holidays and eligibility for health, dental and vision benefits.
• A potential path toward Level 2 support, systems or cloud work as capability and business need develop.
• The IT Support Specialist will have clear escalation routes and documented service standards from day one.

Your application

Apply through Indeed with your current resume. BrightLedge Networks is committed to equal opportunity hiring.

Reasonable accommodation is available to qualified individuals during the recruitment process and employment.

Pay: $26.00 - $31.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person