IT Support Specialist

We are looking for a motivated, detail-oriented IT Support Specialist to join our growing IT and Cybersecurity team.

In this role, you will build hands-on skills in user support, systems administration, cybersecurity, and IT governance while working under the guidance of the Head of IT. You will support a diverse portfolio of international clients and contribute to delivering reliable, secure, and practical technology solutions.

At CyberMonx, you will be part of a diverse, international team with meaningful training, exposure to a broad range of technologies, and strong opportunities for professional growth.

What you will do

• Provide first-line technical support to users, both remotely and on-site.
• Manage IT support tickets and ensure issues are tracked, prioritised, and resolved effectively.
• Support user onboarding and offboarding, including account creation, access management, and equipment preparation.
• Manage software licences, user assignments, and access permissions.
• Assist with monitoring IT systems, networks, devices, and cybersecurity alerts.
• Maintain accurate IT asset and inventory records.
• Support the procurement of IT hardware, software, and services.
• Help manage endpoint and device-management platforms.
• Assist with the maintenance of client IT infrastructure, cloud productivity platforms, and security tools.
• Support the implementation of IT governance and cybersecurity best practices for SME clients.
• Learn new tools, technologies, and processes as required.

What we are looking for

• Fresh graduates and candidates with up to two years of relevant experience are welcome.
• Must have the right to work in Hong Kong.
• Fluent spoken Cantonese and strong English communication skills are required.
• A degree or diploma in Computer Science, Information Technology, or a related field.
• A genuine interest in IT infrastructure, cybersecurity, and digital transformation.
• Basic understanding of cybersecurity principles, such as access control, endpoint protection, phishing awareness, patching, and incident response.
• Familiarity with Microsoft 365 and Google Workspace.
• Exposure to device-management tools such as Microsoft Intune or Zoho ManageEngine is an advantage; willingness to learn is essential.
• Familiarity with MDR, endpoint protection, or security tools such as Sophos, SentinelOne, or similar solutions is welcome.
• Basic knowledge of Windows and macOS systems, troubleshooting, networks, user account management, and technical support.
• Strong attention to detail, problem-solving ability, and a proactive approach to customer service.
• Ability to work independently.
• Curiosity, adaptability, and willingness to learn.

Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or Cisco certifications are a plus, but not required.