IT Support Specialist

Overview

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this role, you will provide expert technical support to users, troubleshoot hardware and software issues, and ensure seamless operation of our IT systems. Your proactive approach will help maintain high levels of user satisfaction and operational efficiency across diverse platforms and devices. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this is the perfect opportunity to advance your career in IT support.

Responsibilities

• Deliver comprehensive technical support to end-users via help desk systems, resolving issues related to hardware, software, network connectivity, and operating systems such as Windows, macOS, and Linux.
• Manage customer support tickets efficiently, documenting issues accurately and following up to ensure timely resolution.
• Troubleshoot computer networking problems including LAN, WAN, TCP/IP, DNS, VPNs, firewalls, and network administration tasks to maintain optimal connectivity.
• Support desktop environments by installing, configuring, and maintaining computer hardware and peripherals; perform equipment troubleshooting and hardware repairs as needed.
• Assist with Active Directory management tasks such as user account creation, permissions adjustments, GPO (Group Policy Object) configurations, and Active Directory maintenance.
• Conduct analysis of system logs and network data to identify root causes of issues; implement solutions to prevent recurrence.
• Collaborate with team members on IT infrastructure projects involving Windows Server environments, network upgrades, or security enhancements.
• Provide exceptional customer service by communicating clearly with users at all levels and explaining technical concepts in an accessible manner.

Requirements

• Proven experience in IT support roles with a strong understanding of help desk systems and customer service principles.
• Proficiency in troubleshooting hardware components including computer hardware and mobile devices across multiple operating systems such as Windows (including Windows Server), macOS, and Linux.
• Solid knowledge of computer networking fundamentals including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques.
• Familiarity with Active Directory management, GPO configuration, and user account administration.
• Experience supporting operating systems like Windows 10/11, macOS, Linux distributions; ability to perform software troubleshooting effectively.
• Strong analysis skills for diagnosing technical issues quickly and accurately.
• Excellent communication skills with the ability to explain technical information clearly to non-technical users.
• Ability to work independently or collaboratively on complex projects involving IT infrastructure or security enhancements.
• Certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar are preferred but not required.

Join us in delivering top-tier IT support that empowers our organization’s success! We value proactive problem-solving skills and a passion for technology that drives continuous improvement across our systems. If you’re ready to make a difference through your technical expertise while supporting a vibrant team environment—apply today!

Pay: $25.90 - $31.19 per hour

Work Location: In person