IT Support Specialist

A Little Bit About Us

n3 Hub develops its own Customer Data Platform (CDP), which is deployed in a range of enterprises across Australia and NZ. Our CDP brings together data silos from across the organisation into a single customer view that can be easily segmented and shared with a variety of marketing platforms to power relevant and timely customer experiences. We also develop a range of novel digital customer experience solutions for our clients on top of our CDP to meet their unique requirements. n3 Hub also provide Marketing Operation services to our enterprise clients. Our expert team of marketing automation and data specialists partner closely with stakeholders to deliver high quality, data-driven customer communications.

About the Role

As our IT Support Specialist, you will coordinate IT service delivery and manage company-wide IT assets, including the setup, maintenance and troubleshooting of devices, systems and tools. This is a hands-on role where you will provide practical first-line support to internal teams, help manage IT requests and incidents, and support the smooth onboarding and offboarding of staff.

You will contribute to maintaining strong information security practices across the business. This role is well suited to someone who enjoys problem-solving, communicating clearly, and making technology easier for colleagues, client businesses and end users.

Key Responsibilities

• Coordinate and manage IT requests, incidents, problems and changes.
• Provide first-line support for IT equipment, digital systems and related tools.
• Troubleshoot practical technology issues and escalate where required.

Systems, Assets & User Support

• Manage IT aspects of staff onboarding and offboarding, including equipment, access and system readiness.
• Support teams with ongoing technology improvements.
• Coordinate and communicate training on new system enhancements and IT or information security-related company policies.
• Contribute to maintaining modern information security management practices.
• Communicate clearly with internal stakeholders and support strong technology awareness across the business.
• Work confidently across platforms and systems such as Linux, Mac, WordPress, Jira and Office 365.
• Provide remote IT support for the Australian business and respond to ad-hoc requirements.

Our Ideal Candidate Will Have

• 1–3 years’ experience in an application support, IT support or similar role within a small to medium sized business.
• A degree or equivalent study in an IT-related discipline, or relevant practical experience.
• Experience with IT service management processes.
• An understanding of Azure Active Directory, Google Workspace and Jira experience would be desirable.
• Confidence supporting users across digital systems, devices and business tools.
• The ability to build strong relationships with internal and external stakeholders.
• A self-starting organised and solutions-focused approach.
• The ability to manage deadlines and work well both autonomously and as part of a team.

What We Can Offer You

• A full-time, hybrid role based at our Grey Lynn, Auckland office.
• Regular companywide activities and events to get involved in.
• The opportunity to work across a broad range of systems, tools and modern cloud technologies.
• A supportive team environment where your problem-solving and technical skills will make a real difference.