IT Support Specialist

Job Summary
The IT Support Specialist will provide day-to-day support for employees, maintain hardware and software systems, troubleshoot technical issues, and ensure the integrity of our IT environment. This is an entry-to-junior level position ideal for candidates with some hands-on experience, technical certifications, or a passion for IT support.

Key Responsibilities

• Respond to IT help requests via phone, email, or in-person interactions.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot basic technical issues related to desktops, laptops, printers, and network connectivity.
• Assist with setup and maintenance of email, cloud services, and user accounts (Microsoft 365/Google Workspace).
• Document troubleshooting steps, resolutions, and maintain IT work logs.
• Support the setup of new workstations, including imaging and software installation.
• Educate users on best practices and IT policies.

Qualifications

Required:

• High school diploma or equivalent; Associate degree or relevant certifications preferred.
• Basic understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with networking concepts (TCP/IP, Wi-Fi, LAN/WAN).
• Strong problem-solving and analytical skills.
• Effective communication and customer service skills.

Preferred:

• CompTIA A+, Network+, or similar IT certification.
• Previous internship, part-time IT, or technical support experience.
• Ability to work independently and escalate complex issues to senior staff.
• Exposure to Active Directory and remote support tools.

Salary and Benefits
Base Salary: $65,000–$75,000 per year, commensurate with experience.
Benefits: Health insurance, paid time off, retirement plan options, professional development opportunities.

Working Conditions

• Primarily on-site in Jamaica, NY, Monday–Friday, 8:30 AM–5:00 PM.
• Some flexibility for evening or weekend support may be required.
• Hands-on troubleshooting and occasional lifting of hardware equipment.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Work Location: In person