IT Support Specialist

Job Summary:
We are looking for an IT Support Specialist to provide day-to-day technical support for a company of approximately 100 employees.

The role is responsible for keeping company computers, software, networks, and IT equipment working properly and helping employees resolve technical issues quickly.

Key Responsibilities:

• Provide technical support to employees across the company.
• Troubleshoot computers, laptops, monitors, printers, phones, and other hardware.
• Install, configure, and maintain company hardware.
• Install and troubleshoot software and business applications.
• Resolve Windows and macOS issues.
• Troubleshoot internet, Wi-Fi, LAN, VPN, and other network problems.
• Maintain routers, switches, Wi-Fi access points, and basic network equipment.
• Set up computers and accounts for new employees.
• Manage employee access to company systems, email, and applications.
• Support Google Workspace and other company software.
• Handle password, login, MFA, and account access issues.
• Maintain an inventory of computers and IT equipment.
• Coordinate hardware repairs, replacements, and IT purchases.
• Keep computers and software updated and secure.
• Assist with antivirus, endpoint security, and basic cybersecurity issues.
• Support company phones and mobile devices when required.
• Work with external IT, internet, hardware, or software providers when necessary.
• Monitor recurring IT problems and recommend improvements.
• Maintain basic IT documentation and equipment records.

Requirements:

• Experience in IT support, helpdesk, or system administration.
• Strong knowledge of computer hardware and troubleshooting.
• Good knowledge of Windows and macOS.
• Understanding of networking, including Wi-Fi, LAN, IP, DNS, DHCP, routers, and switches.
• Experience troubleshooting software and business applications.
• Basic understanding of cybersecurity and endpoint security.
• Experience with Google Workspace is preferred.
• Good communication and problem-solving skills.
• Ability to support approximately 100 employees and prioritize multiple IT issues.

Reporting:

The IT Support Specialist reports to the CTO and is responsible for the day-to-day IT support and technical operation of the company.