IT Support Specialist

IT Support Specialist

Why Work at the Washington Pavilion?

At the Washington Pavilion, technology helps power experiences that connect, inspire, and engage our community. As an IT Support Specialist, you'll play a key role in supporting the technology that keeps one of the region's premier nonprofit organizations running every day. From helping staff solve technical challenges to supporting systems used across the organization, your work will have a direct impact on our team, our guests, and our mission. We offer a collaborative workplace, opportunities for professional growth, and the chance to build a rewarding career while making a difference in the community.

Position Summary

The IT Support Specialist helps keep the Washington Pavilion's technology systems and infrastructure running smoothly by providing technical support to staff and maintaining a wide range of systems, including computers, networks, servers, business applications, audiovisual equipment, point-of-sale systems, and digital signage. Working closely with the IT team and Managed Service Provider (MSP), this role supports daily operations, technology projects, and initiatives that improve security, reliability, and the user experience across the organization.

Essential Duties & Responsibilities

• Provide technical support for hardware, software, printers, copiers, network connectivity, mobile devices, and user technology issues.
• Deploy, configure, troubleshoot, repair, and maintain computers and peripheral equipment.
• Support and maintain network infrastructure, servers, audiovisual systems, digital signage, point-of-sale systems, meeting room technology, and related business systems.
• Administer user accounts, permissions, licensing, and system access.
• Assist with employee onboarding and offboarding, including equipment deployment and account provisioning.
• Assist with technology upgrades, maintenance, cybersecurity initiatives, disaster recovery efforts, and system improvement projects.
• Create and maintain technical documentation, inventories, knowledge base resources, and training materials.
• Assist with technology inventory, purchasing, vendor coordination, and asset management.
• Support technology needs for meetings, events, and organizational projects.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma or equivalent required.
• IT education, certifications, or related experience preferred.
• Working knowledge of Microsoft Windows operating systems, Microsoft 365 applications, Windows Server (2012 and newer), SharePoint Online, Active Directory, and basic networking.
• Strong troubleshooting, customer service, communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work independently.

Physical & Other Requirements

• Ability to lift up to 50 pounds and perform equipment installation and maintenance activities.
• Valid driver's license and reliable transportation.
• Occasional evening and weekend work required.
• Participate in the on-call rotation with the Systems Administrator, providing after-hours support for scheduled maintenance, events, and critical system outages.

What We Offer

We provide a dynamic and engaging workplace with competitive compensation and an outstanding benefits package, including:

• Medical, Dental, and Vision Insurance
• Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
• 401K Retirement Plan with a 6% Company Match
• Generous Paid Time Off (including personal, sick, and holidays)
• Free Washington Pavilion Membership + Exclusive Employee Perks, including ticket and event discounts, on-site café discounts, and staff appreciation events.

EOE/Background Check Required