IT Support Specialist

Company Website: https://ndsdata.com/

Location: 19th Floor, Octagon Centre, San Miguel Avenue, Ortigas Center, Pasig City
Employment Type: Full-time, Onsite

Working Hours: 9 PM - 6 AM PH Time

Overview

This role is critical in ensuring smooth day-to-day technology operations, providing technical assistance to employees, and maintaining the reliability of our IT systems. The ideal candidate is proactive, resourceful, and thrives in troubleshooting diverse technical challenges.

Key Responsibilities

• Provide first-line technical support to staff via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and peripherals.
• Manage user accounts, permissions, and access rights (e.g., Active Directory, Office 365).
• Monitor system performance and ensure security protocols are followed.
• Document support requests, resolutions, and maintain knowledge base articles.
• Assist with IT asset management, including procurement, inventory, and lifecycle tracking.
• Collaborate with IT administrators on system upgrades, patches, and backups.
• Train employees on best practices for IT security and productivity tools.
• Escalate complex issues to higher-level support or vendors when necessary.

Required Skills & Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in IT support, helpdesk, or technical troubleshooting.
• Strong knowledge of Windows, macOS, and Linux environments.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience with cloud platforms (Microsoft 365, Google Workspace) is a plus.
• Excellent problem-solving and communication skills.
• Ability to prioritize tasks and work independently under pressure.
• Customer service mindset with patience and professionalism.

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional.
• Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
• Knowledge of cybersecurity practices and endpoint protection tools.