IT Support Specialist

Sparc Properties and Realty Corporation maintains IT infrastructure across multiple properties and business units. Our IT team provides support to employees across various locations, ensuring systems run smoothly and users remain productive.

As an IT Support Specialist, you will be the first point of contact for end-user technical issues. You will handle day-to-day support requests, resolve common hardware and software problems, and escalate complex issues to senior IT staff when necessary. This role is ideal for someone who enjoys helping others, has a strong foundation in IT fundamentals, and wants to grow their career in a corporate IT environment.

Responsibilities

• Respond to helpdesk tickets and provide first-level support for hardware, software, and network issues via phone, email, chat, or in person.
• Set up, configure, and deploy desktops, laptops, printers, and other IT equipment for new hires and existing employees.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, email, and VPN connectivity.
• Perform user account management tasks including password resets, account creation, and access permissions in Active Directory or Entra ID.
• Maintain accurate documentation of support activities, resolutions, and IT asset inventory.
• Escalate unresolved or complex issues to Level 2 support or senior IT staff with proper documentation.
• Assist with onboarding and offboarding IT tasks, including equipment provisioning and account deactivation.
• Support basic network troubleshooting including Wi-Fi connectivity, printer connectivity, and cable management.
• Participate in IT projects such as hardware refreshes, software rollouts, and system upgrades as assigned.

Minimum qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.
• At least 1 year of experience in a desktop support, helpdesk, or IT support role. Internship or on-the-job training qualifies.
• Experience troubleshooting Windows 10/11 operating systems, including installation, configuration, and common issues.
• Familiarity with Microsoft 365 applications (Outlook, Word, Excel, Teams) and basic administration.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
• Experience with hardware support including desktops, laptops, printers, and peripherals.

Preferred qualifications

• CompTIA A+, ITIL Foundation, or Microsoft certifications (MD-102, MS-900).
• Experience with Microsoft Intune, Entra ID (Azure AD), or other endpoint management platforms.
• Experience with ticketing systems such as Freshdesk, Zendesk, GLPI, or ServiceNow.
• Familiarity with macOS and mobile device support (iOS, Android).
• Basic scripting knowledge (PowerShell, batch files) for automation of routine tasks.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.