IT Support Specialist

We are seeking an IT Support Specialist / Support Technician to serve as the primary technical point of contact for our team. In this role, you will be responsible for diagnosing and resolving hardware, software, user account, and basic networking issues.

Key Responsibilities1. End-User & Technical Support

• Serve as the first point of contact for technical requests logged via ticketing systems, email, phone, or in-person.
• Diagnose and troubleshoot hardware, software, peripheral, and operating system errors across desktop and laptop environments.
• Triage, prioritize, and resolve support tickets within established Service Level Agreements (SLAs).
• Escalate complex server, network, or security issues to senior sysadmins or network engineers.

2. Hardware & Software Provisioning

• Set up, configure, and deploy workstations (Windows / macOS), laptops, mobile devices, and peripherals for new hires.
• Install, license, and maintain company-approved software applications, productivity suites, and OS updates.
• Maintain office tech infrastructure, including printers, IP desk phones, conference room A/V gear, and dock setups.

3. Access Management & User Security

• Manage user onboarding and offboarding (creating/deactivating email accounts, assigning security groups, provisioning hardware).
• Administer identity platforms such as Active Directory, Microsoft Entra ID (Azure AD), or Okta.
• Handle password resets, Multi-Factor Authentication (MFA) setup, and access privilege updates.

4. Basic Network & Infrastructure Maintenance

• Troubleshoot local connectivity issues including Wi-Fi, Ethernet, DNS, and VPN connections.
• Maintain an up-to-date IT asset inventory tracking all hardware assignments, software licenses, and serial numbers.
• Document common support fixes, build user self-help guides, and update internal knowledge base articles.

The ideal candidate combines strong technical troubleshooting abilities with exceptional customer service skills to ensure our hardware and software systems run reliably.

Qualifications & RequirementsEducation & Experience

• Experience: 1–3 years of hands-on experience in IT helpdesk, desktop support, or a technical support role.
• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or equivalent practical experience.

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person