IT Support Specialist

Job Overview

We are seeking a dynamic and proactive IT Support Specialist to join our technology team! In this vital role, you will be the frontline hero for resolving technical issues, supporting end-users, and maintaining our IT infrastructure. Your expertise will ensure seamless computer operations, network stability, and user satisfaction across the organization. If you thrive in fast-paced environments, love troubleshooting, and excel at delivering exceptional customer service, this opportunity is perfect for you! Join us to make a real impact by keeping our technology running smoothly and efficiently.

Responsibilities

• Provide technical support to end-users via help desk systems, troubleshooting hardware, software, and network issues promptly and effectively
• Manage and resolve customer support tickets using tools like Jira or similar platforms, ensuring clear communication and timely resolution
• Support desktop environments including Windows, macOS, and Linux operating systems by diagnosing and fixing hardware or software problems
• Maintain and troubleshoot computer networking components such as LAN, VPNs, firewalls, DNS, TCP/IP protocols, and Active Directory management
• Assist with equipment setup, configuration, installation, and ongoing maintenance of computer hardware and peripherals including mobile devices
• Conduct analysis of system issues to identify root causes and implement solutions that enhance overall IT infrastructure stability
• Collaborate with team members to improve IT processes, document procedures, and contribute to a secure computing environment through GPO (Group Policy Object) management

Requirements

• Proven experience providing IT support in a help desk or desktop support role with strong troubleshooting skills in hardware and software environments
• Proficiency in operating systems including Windows (supporting Windows support), macOS, and Linux platforms
• Solid understanding of computer networking concepts such as LAN/WAN, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting techniques
• Experience with Active Directory management for user account provisioning and permissions control
• Familiarity with help desk systems like Jira or equivalent ticket management tools for tracking issues and resolutions
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Ability to analyze problems quickly and develop effective solutions while maintaining high customer service standards
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus but not mandatory

Join us as an IT Support Specialist where your technical expertise fuels our success! Be part of a vibrant team dedicated to delivering top-tier IT support that keeps our organization connected and productive. Your problem-solving skills will make a difference every day—apply now to start your journey with us!

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Parental leave

Work Location: Hybrid remote in Chicago, IL 60620