IT Support Specialist

IT Support Specialist

Full-Time | Technical Support

About This Role

SpartanX is seeking a knowledgeable, responsive, and solutions-focused IT Support Specialist to provide day-to-day technical support across our organization.

As a fast-growing, fully remote company, technology keeps our teams connected and productive. This role will be responsible for troubleshooting hardware, software, system access, connectivity, and user issues while helping ensure employees have the tools and access they need to do their jobs effectively.

We're looking for someone who can solve problems quickly, communicate clearly with users of all technical skill levels, and take ownership of an issue from the first “it's not working” through resolution.

What You’ll Do

Technical Support

• Provide day-to-day technical support to employees across the organization
• Troubleshoot hardware, software, operating system, connectivity, and application issues
• Respond to IT support requests and resolve issues within established service expectations
• Diagnose technical problems remotely and determine appropriate solutions
• Support laptops, desktops, mobile devices, peripherals, and related equipment
• Assist employees with password resets, account access, authentication, and system connectivity
• Troubleshoot email, collaboration tools, browsers, VPNs, and other business applications
• Escalate complex technical issues when additional support is required
• Document issues, troubleshooting steps, and resolutions accurately

User & Systems Support

• Set up user accounts, permissions, and system access for new employees
• Support employee onboarding and offboarding from an IT perspective
• Configure and prepare company-issued equipment for employees
• Manage user access changes associated with transfers, promotions, and terminations
• Assist with software installation, updates, and configuration
• Maintain accurate records of company hardware, equipment assignments, and IT assets
• Support identity and access management practices
• Help ensure company equipment and systems remain secure and properly maintained

IT Operations

• Monitor recurring technical issues and identify opportunities for permanent solutions
• Maintain internal IT documentation, troubleshooting guides, and standard procedures
• Assist with implementation and rollout of new systems, applications, and technology
• Coordinate with third-party vendors and service providers when necessary
• Support company cybersecurity practices, including account security and appropriate system access
• Assist with technology-related projects as SpartanX continues to grow
• Identify opportunities to improve the employee technology experience and IT support processes

What We’re Looking For

• Previous experience in IT support, help desk, desktop support, systems support, or a similar technical role
• Strong troubleshooting and problem-solving skills
• Experience supporting users in a remote work environment strongly preferred
• Working knowledge of Windows and common business applications
• Experience with Microsoft 365 and/or Google Workspace
• Understanding of user accounts, permissions, authentication, and access management
• Familiarity with computer hardware, peripherals, networking, and connectivity troubleshooting
• Strong organizational and documentation skills
• Ability to prioritize multiple support requests and manage competing needs
• Excellent written and verbal communication skills
• Ability to explain technical solutions clearly to non-technical employees
• Strong customer-service mindset and patience when troubleshooting user issues
• Ability to work independently and take ownership of problems through resolution

Preferred Qualifications

• Experience supporting a geographically dispersed workforce
• Experience with IT ticketing or help-desk systems
• Familiarity with device management and endpoint security platforms
• Experience with SaaS administration and user provisioning
• Familiarity with cybersecurity best practices
• Experience supporting HRIS, CRM, project-management, or other cloud-based business platforms
• CompTIA A+, Network+, Microsoft, Google, or similar technical certifications

What We Offer

• Competitive compensation based on experience
• Full-time position
• Monday–Friday schedule
• Training and ongoing professional development
• Career growth opportunities within a rapidly expanding company
• Collaborative environment with exposure to multiple areas of technology and business operations
• Opportunity to help shape and improve IT processes as SpartanX continues to grow

Why SpartanX?

When technology works, nobody thinks about IT. When it doesn't, everybody thinks about IT.

As our IT Support Specialist , you'll play a critical role in keeping a fully remote workforce connected, productive, and moving forward. We're looking for someone who enjoys solving problems, doesn't mind digging for an answer, and understands that great IT support is just as much about helping people as it is about technology.

If you're the person people call when something stops working—and you're usually the person who figures it out—we want to hear from you.

Solar Done Right.

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