IT Support Specialist

The Role

We're looking for our first in-house IT Support Specialist to provide day-to-day technical support across our clinical site and corporate offices. You'll be the first point of contact for staff handling everything from account access and device setup to hardware troubleshooting and onboarding new starters.

This is a hands-on, varied role in a fast-moving environment. No two days look the same: you might be provisioning a new starter's laptop in the morning and troubleshooting a clinical application issue in the afternoon.

Key Responsibilities

Identity & Access

• Password resets and account unlock
• New starter and leaver account actions
• Group and distribution list membership changes
• Multi-factor authentication enrolment and re-registration

Microsoft 365 & Productivity

• Outlook and email setup and troubleshooting
• OneDrive and SharePoint access support
• Microsoft Teams issue resolution
• Office application installation and licence assignment
• Shared mailbox and calendar access requests

Devices & Hardware

• Laptop and desktop setup for new starters
• Hardware fault triage and loan device issuance
• Mobile device enrolment via Intune Company Portal
• Peripheral support — monitors, docks, headsets, keyboards
• Printer setup and troubleshooting

Day-to-Day Support

• First point of contact for all IT support requests — logging, triage and resolution
• Walk-up and deskside support across all sites
• Basic Wi-Fi and network connectivity troubleshooting
• VPN client connection support
• Meeting room AV and equipment support
• IT asset register maintenance — check-in, check-out and tagging

Clinical Application Support

• First-line support for clinical and imaging systems used across the site
• Assisting clinical and administrative staff with day-to-day access and use of patient management and imaging platforms
• Supporting integration points between clinical systems and core IT infrastructure, escalating complex issues as needed
• Basic troubleshooting of connectivity and access issues affecting clinical application use

What We're Looking For

Essential

• Demonstrable experience in a first-line IT support role
• Working knowledge of Microsoft 365, Entra ID and Windows endpoint management
• Experience with an RMM or endpoint management platform (e.g. Intune, NinjaOne, or similar)
• Comfortable troubleshooting hardware, software, account and connectivity issues independently
• Clear, calm communication with non-technical staff, including in a clinical setting
• Eligible to undergo an enhanced DBS check

Desirable

• Experience supporting healthcare, clinical or NHS-adjacent environments
• Familiarity with clinical or patient management systems and imaging platforms
• Exposure to networking fundamentals — LAN, WAN, VPN, Ubiquiti or similar
• An interest in growing into broader Microsoft 365 and security administration over time

Growth & Development

This role is designed to grow. As our in-house team expands over the following months, there is a clear path toward a Lead position for the right person — based on demonstrated performance, not tenure. You'll also get structured exposure to security and compliance fundamentals (device compliance, email authentication, network baseline hardening) as part of our early build work, giving you a genuine foothold into broader IT administration.

Benefits:

• Company pension
• Employee discount
• Sick pay

Work Location: In person