IT Support Specialist

Overview

Join our dynamic IT support team as an IT Support Technician, where your technical expertise and customer service skills will drive seamless technology experiences across our organization. In this role, you'll be the frontline hero resolving hardware and software issues, maintaining network stability, and ensuring our systems operate smoothly. Your proactive approach will empower users and keep our digital environment secure and efficient. This paid position offers a fantastic opportunity to develop your IT career in a fast-paced, supportive environment that values innovation and teamwork.

Duties

• ​Core IT Support & Helpdesk Operations
• ​Provide primary (Tier 1 & Tier 2) technical support for staff, resolving daily computer, software, and printing issues in person or remotely.
• ​Diagnose and fix routine hardware faults, operating system errors (Windows/Mac), and basic connectivity issues (Wi-Fi, local network, printers).
• ​Set up, configure, and troubleshoot workstation hardware, monitors, laptops, and peripheral devices.
• ​Manage user accounts, email setup, password resets, and basic access permissions within Microsoft 365 and local systems.
• ​Ensure basic endpoint protection by verifying local backups, running antivirus scans, and applying standard system updates.
• ​Software Support & Troubleshooting
• ​Help team members with standard data entry, data exports/imports, and user account setup within internal business applications.
• ​Contact third-party software support or vendors to resolve technical bugs or service issues when needed.
• ​IT Asset & Inventory Management
• ​Track, organize, and log all physical IT assets, including computers, laptops, monitors, mobile devices, and accessories.
• ​Maintain an up-to-date IT inventory log to monitor equipment assignments, hardware status, and replacement schedules.
• ​Coordinate the purchase of routine IT supplies (e.g., keyboards, cables, replacement parts, printer supplies) as needed.
• ​Handle basic onboarding and offboarding setup for employee tech equipment and software access.
• ​General Technical Maintenance
• ​Create simple, user-friendly guides or instructions to help staff navigate common technical procedures or software tools.
• ​Perform periodic health checks on company workstations to ensure software is up to date and running efficiently.
• ​Qualifications & Skills

Experience

• Proven experience providing technical support in a help desk or desktop support environment.
• Strong knowledge of operating systems such as Windows, macOS, Linux, and mobile platforms.
• Familiarity with computer networking concepts including LAN/WAN, VPNs, firewalls, and basic cybersecurity practices.
• Excellent communication skills to clearly explain technical issues to non-technical users.
• Ability to troubleshoot hardware components such as desktops, laptops, printers, and peripherals effectively.
• Knowledge of IT support best practices for customer service combined with a proactive problem-solving attitude.

Embark on an exciting journey with us where your technical skills will make a real difference! We’re committed to fostering a vibrant work environment that supports your growth while delivering exceptional service to our users worldwide.

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Casual dress
• Company pension
• Dental care
• On-site parking

Work Location: In person