IT Support Specialist

Job Summary

The IT Support Specialist provides technical support, system administration, and infrastructure maintenance to keep daily operations running smoothly for all employees. This role resolves hardware, network, and engineering software issues, manages user access and system security, keeps servers available 24/7, and deploys high-performance engineering workstations. The specialist also works with vendors on equipment purchases and repairs. This helps reduce employee downtime, prevent operational delays, protect company data, and support business continuity.

Key Responsibilities:

• Technical Support: Resolve desktop, laptop, connectivity, and other hardware issues for employees.
• Software Troubleshooting: Diagnose and fix issues with engineering software, license servers, and office applications.
• Server Management: Monitor and maintain servers to ensure 24/7 availability and uptime.
• Network Management: Maintain stable and secure network and internet connectivity.
• System Administration: Manage user accounts, access rights, and system permissions.
• Hardware Deployment: Set up, configure, update, and deploy high-performance engineering workstations, servers, and other IT devices.
• Documentation: Keep clear records of network configurations, IT inventory, and troubleshooting steps.
• Vendor Coordination: Request quotations and proposals from vendors and suppliers, assist with repairs and installation of IT equipment, and follow up on pending repairs and deliveries.
• Operational Support: Perform other tasks assigned by the supervisor to support department goals.

Required Skills & Qualifications:

• Education: Bachelor's degree in information technology, Computer Science, Computer Engineering, or a related field.
• Experience: 3 to 5 years of experience in IT helpdesk, desktop support, or network and systems administration.
• Industry Experience (Advantage): Experience supporting engineering software is not required, but it is a strong advantage.
• Preferred Certifications (Optional): CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator, or CCNA.
• Systems Administration: Hands-on experience with Windows, Windows Server, Active Directory, Microsoft 365, SCCM, and Azure. Linux knowledge is a plus.
• Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLANs, corporate Wi-Fi, and firewalls.
• Software Troubleshooting: Proven ability to find the root cause of application crashes, errors, and failures in Microsoft 365 (Word, Excel, Outlook) and specialized engineering applications.
• Hardware and Infrastructure: Strong skills in identifying hardware faults and network issues, and in setting up workstations, servers, and peripherals such as UPS units and printers.
• Security and Confidentiality: Knowledge of firewalls, group policies, and antivirus, plus a strict commitment to keeping all IT-related information confidential.

Key Competencies:

• Analytical Thinking: Solves problems step by step, traces errors systematically, and documents solutions clearly.
• Customer Focus and Communication: Patient and empathetic, and able to explain technical fixes in simple terms to non-technical employees.
• Teamwork: Works well in a team, collaborates across departments, and shares knowledge with peers.
• Adaptability: Eager to keep learning new technologies, methods, and frameworks.

Additional Requirements:

• Physically able to lift and carry IT equipment such as computers, monitors, servers, UPS units, and printers.
• Physically able to crawl or reach under workstations to set up or repair equipment and cables.
• Open to working different shifts based on company needs.