IT Support Specialist

Think of yourself as someone who provides level 1 support, basic systems administration for Microsoft Active Directory; DNS/DHCP systems; server and desktop operating systems; file and print management systems; messaging/collaboration systems; system and data backup/recovery. You will be working alongside IT colleagues in Greece, the US and abroad. You will collaborate with vendors to design, implement, operate and support assigned systems.

Key Responsibilities

Provide level 1 technical support to the Contact Center. Duties will involve: password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc. Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity. Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly. Participate in the design and implementation of enterprise-wide technical projects, ensuring delivered solutions meet identified requirements. Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology. Understand and comply with all departmental policies and procedures for incidents, requests, changes, problems and systems management. Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally work extended hours and/or nights and weekends. Coordinate vendor support of assigned hardware/software/systems/services.

Desired Candidate Profile

Based in Egypt office Degree or diploma in Information Technology, Computer Science or equivalent Relevant work experience preferred, not essential Active Directory 2012 R2 (good to have) Group Policy management (good to have) Google Apps BPO experience as must