IT Support Specialist

1. POSITION PURPOSE

We are seeking a reliable IT Support Specialist to provide comprehensive technical assistance across multiple nearby office locations. You will resolve end-user hardware, software, printing, basic networking, Microsoft Office 365 issues and AV setup support for any event. This role requires local travel between sites to deliver hands-on and remote technical support.

2. JOB DESCRIPTIONS:

End-User & Application Support

• Resolve daily hardware, software, and operating system issues.
• Configure, deploy, and troubleshoot Windows workstations.
• Support Microsoft Office 365 applications including Teams, Outlook, and OneDrive.
• Administer user accounts, passwords, and permissions in Active Directory.
• Provision and troubleshoot mobile devices and standard corporate software.

Printing & Peripherals

• Install, configure, and maintain local and network printers.
• Troubleshoot paper jams, connectivity errors, and print server queues.
• Coordinate with vendors for hardware repairs and toner replenishment.

First-Level Networking

• Diagnose basic connectivity issues across local networks (LAN/Wi-Fi).
• Inspect, test, and replace faulty patch cables and wall jacks.
• Verify IP configurations, DNS settings, and basic router connections.
• Escalate complex infrastructure issues to the Tier 2 network team.

Multi-Office Operations

• Travel between designated nearby office sites to provide on-site support.
• Maintain accurate inventory logs for hardware and software licenses at each site.
• Document all technical issues and resolutions in the ticketing system.
• Configure, manage and maintain a video surveillance system, access control system, PBX & IP telephonic system.
• Endpoint security and encryption management
• Manage & maintain the asset Register.
• Manage local IT vendors and services level agreements.

3. Qualifications and Skills

• Experience: 34 years of experience in an IT helpdesk or desktop support role.
• Education: Associate degree in IT, Computer Science, or equivalent work experience.
• Certifications: CompTIA A+, Network+, or Microsoft Fundamentals preferred.
• Technical Knowledge: Strong familiarity with Office 365 administration and Windows OS.
• Soft Skills: Excellent customer service, clear communication, and problem-solving abilities.
• Mobility: Reliable personal transportation and a valid driver's license for travel between offices.