IT Support Specialist

Company Description J2 Group Malta – IT Solutions is a premier IT service provider formed through the merger of two established technology companies, bringing together over 25 years of industry experience. With a strong presence across Malta and Gozo, the company offers bespoke ICT solutions tailored to the specific needs of businesses of all sizes. Services span IT consultancy and outsourcing, office setup and network installation, onsite and remote support, as well as cloud and virtualization solutions such as Google Workspace, Office 365, Microsoft Azure, and VMware. J2 Group also delivers infrastructure and hardware support, custom software and web development, and business management systems for payroll, accounts, point of sale, and inventory. The team is committed to driving growth and efficiency for clients through innovation, reliability, and strong technical expertise.

Role Description The IT Support Specialist is a full-time, on-site role based in Msida, providing day-to-day technical assistance to internal users and clients. Responsibilities include diagnosing and resolving hardware and software issues on desktop computers and other devices, handling help desk tickets, and escalating complex problems when necessary. The role involves installing, configuring, and maintaining operating systems, applications, and peripherals, as well as supporting network connectivity and basic server-related tasks under guidance. The IT Support Specialist will perform routine system checks, document solutions, maintain accurate records of incidents, and contribute to continuous improvement of support processes. Collaboration with other team members and clear communication with non-technical users are essential to ensure reliable, secure, and efficient IT operations.

Qualifications

• Strong Technical Support and Help Desk Support skills, with experience handling user requests and incident resolution.
• Proficiency in Troubleshooting and Desktop Computers, including operating systems, standard office applications, and hardware components.
• Solid foundation in Information Technology principles, including networks, security best practices, and common enterprise tools.
• Ability to communicate technical information clearly, provide courteous customer service, and work effectively in an on-site team environment.
• Relevant certification (e.g., CompTIA A+, Network+, Microsoft or similar) and/or a diploma/degree in IT, Computer Science, or related field is preferred.
• Experience with Microsoft 365, basic networking (TCP/IP, Wi-Fi, routers, switches), and ticketing systems is an advantage.
• Strong problem-solving skills, attention to detail, and willingness to learn and adapt to new technologies.