IT Support Specialist

Overview

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide essential technical support to ensure seamless operation across hardware, software, and network systems. Your expertise will empower users to overcome technical challenges swiftly, fostering a productive and positive work environment. This paid position offers an exciting opportunity to develop your skills in a fast-paced, innovative setting while making a tangible impact on daily operations.

Duties

• Deliver prompt and effective technical support to end-users via help desk systems, resolving issues related to hardware, software, operating systems, and network connectivity.
• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, and peripherals, ensuring minimal downtime.
• Manage user accounts and permissions through Active Directory management and assist with account setup, password resets, and access controls.
• Support network infrastructure by diagnosing and resolving network issues involving TCP/IP protocols, DNS configurations, VPN connections, and Cisco Meraki equipment.
• Assist with computer management tasks such as OS installation, updates for Windows (including Windows Server), macOS, Linux systems, and software troubleshooting.
• Conduct analysis of technical issues to identify root causes and implement effective solutions quickly.
• Maintain accurate records of customer support tickets using help desk systems and communicate clearly with users throughout the resolution process.

Requirements

• Proven experience in IT support or desktop support roles with a strong understanding of computer networking concepts including TCP/IP, DNS, VPNs, and LAN/WAN configurations.
• Proficiency in supporting Windows (including Windows Server), macOS, Linux operating systems, and Microsoft Office applications.
• Hands-on experience troubleshooting hardware components such as computer hardware components and peripherals.
• Familiarity with IT infrastructure management tools like Active Directory management and help desk ticketing systems.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze complex problems quickly and deliver effective solutions under pressure.
• Knowledge of mobile device support and troubleshooting is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are advantageous but not mandatory.

Embark on a rewarding journey where your technical expertise fuels operational excellence! We value proactive problem-solvers who thrive in collaborative environments and are eager to grow their IT careers. Join us to make a difference every day by supporting cutting-edge technology infrastructure that empowers our organization’s success!

Pay: $26.18 - $31.52 per hour

Expected hours: 8.0 per week

Work Location: Hybrid remote in Saint Paul, MN 55104