IT Support Specialist

IT Support Specialist

Company: WebCastle Technologies USA
Location: Boston, MA
Pay: $25.00–$35.00 per hour (estimated; confirm with employer)
Job Type: Full-time

Job Description

WebCastle Technologies USA is seeking a technically skilled and customer-focused IT Support Specialist to assist with day-to-day technology operations, troubleshoot technical issues, and help maintain reliable computer systems. The ideal candidate will have strong problem-solving skills, clear communication, and the ability to provide timely technical support to employees and clients.

Responsibilities

• Provide first-level technical support for hardware, software, and connectivity issues.
• Diagnose and resolve computer, printer, and peripheral problems.
• Install, configure, and update operating systems and business applications.
• Assist users with account access, password resets, and basic permissions.
• Troubleshoot network connectivity and common technical issues.
• Maintain IT support tickets and document troubleshooting steps.
• Set up computers, workstations, and equipment for new employees.
• Assist with system maintenance, backups, and software updates.
• Follow company security policies and protect confidential information.
• Escalate complex technical problems to the appropriate IT team.

Requirements

• Previous IT support, help desk, or technical troubleshooting experience preferred.
• Knowledge of Windows, Microsoft 365, and common business applications.
• Basic understanding of networking, hardware, and software troubleshooting.
• Strong customer service and communication skills.
• Ability to diagnose problems and explain solutions clearly.
• Excellent organizational skills and attention to detail.
• Ability to prioritize support requests and work independently.

Benefits

Potential benefits may include health insurance, paid time off, retirement plan options, and professional development opportunities, depending on employment terms.

How to Apply

Visit the WebCastle Technologies website to review company information and inquire about current IT support opportunities.

Submit an updated resume highlighting your technical skills, troubleshooting experience, customer service abilities, and relevant certifications.

Pay: $25.00 - $35.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person