IT Support Specialist

IT Support Specialist

Company: Beacon Technologies
Location: Madison, WI
Pay: $22.00–$30.00 per hour (suggested range; confirm the actual rate with the employer)
Job Type: Full-Time
Workplace: On-site or Hybrid, depending on business needs

Job Description

Beacon Technologies is seeking a reliable and customer-focused IT Support Specialist to provide technical assistance and maintain dependable IT operations. The ideal candidate will have strong troubleshooting skills, a service-oriented attitude, and the ability to resolve hardware, software, and connectivity issues efficiently.

The IT Support Specialist will assist users with technical problems, configure computer equipment, maintain support documentation, and help ensure that systems and applications operate smoothly.

Responsibilities

• Respond to IT support requests by phone, email, or ticketing system.
• Troubleshoot desktop computers, laptops, printers, and software applications.
• Assist users with login problems, password resets, and account access.
• Install, configure, and maintain authorized hardware and software.
• Diagnose basic network, Wi-Fi, VPN, and connectivity issues.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate complex technical problems to senior IT staff when necessary.
• Support employee onboarding and workstation setup.
• Maintain IT asset records and technical documentation.
• Follow cybersecurity policies and protect confidential company information.

Requirements

• High school diploma or equivalent; IT-related education preferred.
• Previous IT support, help desk, or technical troubleshooting experience is an advantage.
• Familiarity with Windows operating systems and Microsoft 365.
• Basic understanding of computer hardware, networking, and user account management.
• Strong communication and customer service skills.
• Ability to explain technical information clearly to nontechnical users.
• Excellent organization, problem-solving, and time-management skills.
• Ability to work independently and collaborate with a technical team.

Preferred Skills

• Experience with IT ticketing and remote support tools.
• Familiarity with Microsoft Entra ID or Active Directory.
• Basic knowledge of endpoint security and network troubleshooting.
• CompTIA A+ certification or equivalent technical training.

Benefits

Benefits may vary depending on the position and employment status. Eligible employees may have access to health insurance, paid time off, retirement savings options, and professional development opportunities.

How to Apply

Prepare an updated résumé highlighting your IT troubleshooting, computer support, and customer service experience. Contact Beacon Technologies or visit its verified careers page to confirm current IT Support Specialist openings in Madison, WI.

Beacon Technologies is an equal opportunity employer. Employment decisions are based on job-related qualifications and applicable laws.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Retirement plan

Work Location: In person