IT Support Specialist

We are a start-up MSP looking for a solid IT support person to provide technical support to users in an efficient and accurate manner. You will be considered as the main point of contact to troubleshoot and resolve Tier I, II technical problems and provide support for IT-related issues. The goal is to make sure that customer value is maintained to the standards set forth by the company. Please note: This job is a hybrid role with 2 days in the office and 3 days remote (WFH).

Responsibilities

• Receive and respond to incoming tickets, calls, and/or e-mails regarding problems.• Troubleshoot and manage end-user workstations, laptops, company cell phones, tablets, and related hardware and software within defined service level agreements.• Troubleshoot problems with O365, AD administration, network troubleshooting, email filtering, archiving, and day-to-day IT issues• Walk customers through problem-solving process• Follow up with customers, provide feedback, and see problems through to resolution.• Utilize excellent customer service skills and exceed customers’ expectations.• Ensure proper recording, documentation and closure• Manage network patches, upgrades, and penetration tests on network equipment and hardware on a periodic basis across all locations• Travel to onsite client location when/if needed or required.

Skills

• Proven working experience in providing help desk support• Proficiency with Microsoft 365, Azure, AD, Cisco Meraki • Proficiency in English• Working knowledge of help desk software, databases and remote control• Strong client-facing and communication skills• Troubleshooting and multi-tasking skills of windows computers• Customer service orientation• BS degree in Information Technology, Computer Science or equivalent

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Schedule: 8-hour shift

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Technical support: 2 years (Required)

Work Location: Remote