IT Support Specialist

IT Support Specialist

Company: Prototype IT
Location: Fort Worth, TX
Pay: $22.00–$30.00 per hour (suggested range; confirm before publishing)
Job Type: Full-time
Work Setting: On-site / Hybrid, depending on assignment

Job Description

Prototype IT is seeking a customer-focused and technically capable IT Support Specialist to assist with daily technology operations. The successful candidate will troubleshoot hardware and software issues, support users with technical questions, and help maintain reliable computer systems, networks, and business applications.

The ideal candidate has strong problem-solving skills, communicates clearly, and can provide timely technical assistance to users in a professional environment.

Responsibilities

• Provide first-level technical support for computer, software, printer, and connectivity issues.
• Diagnose and resolve common hardware and software problems.
• Install, configure, and update computers and approved business applications.
• Assist with user accounts, passwords, permissions, and access requests.
• Document support requests, troubleshooting steps, and resolutions in a ticketing system.
• Help maintain workstations, peripherals, and IT equipment.
• Escalate complex technical issues to senior IT staff when necessary.
• Support basic network connectivity and remote access troubleshooting.
• Follow company security policies and protect confidential information.
• Provide clear instructions and technical guidance to end users.

Requirements

• High school diploma or equivalent; IT-related education or certification preferred.
• Previous help desk or IT support experience is an advantage.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic knowledge of computer hardware, networking, and troubleshooting.
• Strong customer service and communication skills.
• Ability to prioritize support requests and manage multiple tasks.
• Good documentation, organization, and problem-solving skills.
• CompTIA A+ or similar certification is a plus.

Benefits

Eligible employees may have access to:

• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings options.
• Professional development and technical training opportunities.

Benefits depend on the actual position and employer policies.

How to Apply

Visit the company's official website to verify current job opportunities and application instructions:

https://prototypeit.com/

Search for IT Support Specialist or related technical support positions. Submit an updated résumé highlighting your troubleshooting, customer service, and technical skills.

Equal Employment Opportunity

The employer should evaluate applicants based on relevant skills, experience, and job-related qualifications, consistent with applicable employment laws.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person