It Support Specialist

* Hiring Timeline & Onboarding:

* Target onboarding date: First week of November (around November 1st).

* Target notice period: Immediate joiners preferred; maximum 1520 days to 1 month (candidates serving notice period).

* Candidate Screening & Interview Process:

* No initial client pre-screening delays: Mastercom will not perform prolonged profile screening; profiles shared will be scheduled directly for interviews.

* Two-round selection model:

* Round 1 (Internal): Virtual interview with Mastercom (5 panels available daily conducting ~2 interviews each; fixed daily slots to be shared via WhatsApp).

* Round 2 (Client Round): Final discussion with the end client followed by an offer.

* Interviews format: 100% Virtual. Candidates submitted on a given day must be available for interviews the next day or day after.

* Screening Flexibility: For R1/R2, candidates who have decent domain knowledge, good communication, and trainable potential can be submitted. For R3, exact technical matches are mandatory.

* Background Verification (BGV):

* Strict criminal background and credential checks will be performed. Candidate profiles, degrees, and employment histories must be authentic and fully verifiable.

* Commercials & Follow-up:

* An in-person meeting will be scheduled next week in Bengaluru between Paul, Arun, and Chandrashekar (CFO & CEO) to finalize commercials.

Detailed Job Descriptions (JDs)

1. Network Operations Center (NOC) Engineer / Lead (L1, L2, L3)

* Position Code: NOC Support (R1 / R2 / R3)

* Openings: ~100+ (Immediate focus on ~17 L3 Lead openings)

* Work Location: Bengaluru, Delhi, and Pune (Data Centers / Disaster Recovery Sites); Pan-India candidates willing to relocate. Secondary locations: Kolkata, Udaipur, Jaipur.

* Work Model / Shifts: 24/7 Rotational shifts (Morning: 6:00 AM – 2:00 PM, General: 9:00 AM – 6:00 PM, Afternoon/Evening: 2:00 PM – 11:00 PM; Night shifts TBD). 5-day work week with rotational weekly offs (may involve weekend work with compensatory weekday offs).

Role Overview

Responsible for monitoring, managing, and maintaining enterprise network infrastructure and data center operations to ensure 24/7 high availability, incident response, and SLA compliance.

Key Responsibilities

* Monitor enterprise network components across data centers and disaster recovery sites.

* Perform real-time fault isolation, incident triage, and root cause analysis.

* Provide Tier 1 to Tier 3 support for network connectivity, switches, routers, and infrastructure tools.

* Coordinate incident resolution across cross-functional infrastructure teams and vendor support.

* (For L3 / Leads): Lead shift operations, manage major incident escalations, oversee team deliverables, and handle client-level technical coordination.

Required Skills & Qualifications

* Education: Diploma in Engineering, B.Tech / B.E., or equivalent technical degree.

* Certifications (Preferred): ITIL Foundation, CCNA/CCNP, or relevant networking certifications.

* Technical Stack:

* Primary Monitoring & Management Tools: HP OpenView / Micro Focus Operations Bridge (OBM / ODL / NNMi).

* Alternate Tools / Experience: IBM Netcool, SolarWinds, BMC Helix / Remedy, Dynatrace, or AppDynamics.

* Soft Skills: Good verbal and written communication skills; ability to interact clearly with stakeholders during bridge calls.