IT Support Specialist

About Sri Instruments

Sri Instruments operates from Torrance, California, manufacturing electrical and electronic equipment for various applications. As a growing team of 11 to 50 employees, internal technical infrastructure is vital for keeping daily operations running smoothly across remote teams.

What you will do

As the IT Support Specialist, you will be the primary point of contact for technical assistance across the organization. Your day-to-day work involves:

• Resolving hardware, software, and network issues for remote team members
• Setting up workstations, user accounts, and access permissions
• Troubleshooting internal applications and communication tools
• Documenting recurring technical problems and establishing solutions

What we are looking for

You bring a solid background in helpdesk support, with strong problem-solving skills and a practical approach to troubleshooting technical issues. Candidates who match most of these requirements are encouraged to apply.

• Experience in IT support, helpdesk operations, or a related technical role
• Familiarity with remote administration tools and operating systems
• Clear communication skills for assisting users at all technical levels

Compensation and benefits

The hourly rate for this remote position is USD 29–33 per hour, working 40 hours per week with a 1-month probation period.

• Life & disability insurance
• Mental health support
• Company stock options
• Employee discounts

Your first months at Sri Instruments

During your first months, you will take ownership of the internal helpdesk queue, resolve incoming technical requests, and ensure remote team members have reliable access to all necessary tools and systems. You will quickly become familiar with our infrastructure and establish standard procedures for ongoing support.