IT Support Specialist

Company Profile AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified , IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000's, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies , we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for an IT Support Specialist to join our team.

Responsibilities

• Provide first-level IT support to end users via phone, email, ticketing systems, and on-site assistance
• Support users in a hybrid environment, assisting with both on-premises systems and Microsoft 365 / Azure services
• Set up and manage user accounts, email accounts, and access permissions in Active Directory and Microsoft environments
• Troubleshoot and resolve issues related to hardware, software, printers, Windows operating systems, and network connectivity
• Install, configure, and maintain laptops, desktops, applications, and other end-user equipment
• Record, track, and follow up on support requests, ensuring timely resolution and escalating issues when necessary
• Maintain IT asset inventory and ensure compliance with company IT policies, security standards, and best practices

Requirements

• B.Sc. in Information Technology, Computer Science or equivalent discipline
• Minimum 1 year of professional experience in related role
• Excellent command of MS-Office applications
• Knowledge of Microsoft Azure, Microsoft 365, and hybrid IT environments (on-premises and cloud)
• Familiarity with help desk software, ticketing systems and Active Directory
• Fluency in Greek and in English, both written and spoken
• Strong communication skills to collaborate effectively with team members
• Multi-tasking and organizational skills, ability to work under tight deadlines
• Problem-solving and analytical skills

Benefits

• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

All applications will be treated in strict confidence! In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!