IT Support Specialist

Company Profile

AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. With a starting point back in the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years.

In AMPLUS Technologies, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach.

Due to the continuous growth of our company, we are currently looking for an IT Support Specialist to join our team.

Responsibilities

• Provide first-level IT support to end users via phone, email, ticketing systems, and on-site assistance.
• Support users in a hybrid environment, assisting with both on-premises systems and Microsoft 365 / Azure services.
• Set up and manage user accounts, email accounts, and access permissions in Active Directory and Microsoft environments.
• Troubleshoot and resolve issues related to hardware, software, printers, Windows operating systems, and network connectivity.
• Install, configure, and maintain laptops, desktops, applications, and other end-user equipment.
• Record, track, and follow up on support requests, ensuring timely resolution and escalating issues when necessary.
• Maintain IT asset inventory and ensure compliance with company IT policies, security standards, and best practices.

Requirements

• B.Sc. in Information Technology, Computer Science or equivalent discipline.
• Minimum 1 year of professional experience in related role.
• Excellent command of MS-Office applications.
• Knowledge of Microsoft Azure, Microsoft 365, and hybrid IT environments (on-premises and cloud).
• Familiarity with help desk software, ticketing systems and Active Directory.
• Fluency in Greek and in English, both written and spoken.
• Strong communication skills to collaborate effectively with team members.
• Multi-tasking and organizational skills, ability to work under tight deadlines.
• Problem-solving and analytical skills.

Benefits

• Competitive salary
• Great Place to Work Certified Company
• Mentorship program for induction
• Monthly Meal coupons
• Continuous learning and development opportunities in IT industry
• Modern, stable, and challenging work environment

All applications will be treated in strict confidence!

In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity!